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1.Q:Do you ship to all countries worldwide?

A:We ship to all countries except Russia,Ukraine,Israel

2.Q:How soon can you ship out my order after I pay?

A:Upon receiving your payment,we will ship your order by express within a week .

3.Q:How do you ship my order?

A:We ship orders by DHL or EMS.


4.Q:When can I get the tracking number?

A:   Order shipped by EMS : We can give you the tracking number within 2 days after we ship it

      Orders shipped by DHL:We can give you the tracking number between 3-4 days after we ship it



5.Q:How soon can I receive my order after you ship them?

A:If your order is shipped by EMS,usually it arrives between 7-14 days. If your order is shipped by DHL,usually it arrives between 5-8 days.

6.Q:What's your return policy?

A:Please visit for return policy.

7.Q:Can you make product sepcially for me? If you can,what's the minimum quantity?

A:Yes.Minimum quantity should be over 200pcs.


a.You send us a sample

b.We inspect the medal you sent and then tell you cost of making mold and unit price. After getting your payment for the mold,we will start to make the sample.

c.When sample is finished,we will send you detailed pictures or the item for you to check quality.

d.If you are content to the sample,please send payment ,then we will start to produce them in quantity. If you are not content to it, tell us what needs to be improved,we will do our best to improve it.

e.When medals are available,we will ship them by express.

8.Q:Will you offer my product to other competitors in my country?

A:If you order over 500pcs at a time,we promise that we will never offer it to other competitors in your country.